Serene Soul Care Ltd Privacy Notice
This Privacy Notice explains how we collect, use, and protect your personal information when you use our care services.
We take your privacy seriously and will always handle your information safely, fairly, and in line
with the law, including the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018.
Who We Are
Serene Soul Care Ltd is a domiciliary care provider registered with the Care Quality Commission (CQC). We provide personal care and support to adults in their own homes.
Our contact details are:
Serene Soul Care Ltd
Office: Serene Soul Care Office 2.03 Imperial Court Building 2 Exchange Quay Salford M5 3EB
Phone: +44 737 567 1649
Email: tauqir.ashraf@sscare.uk
Registered Manager: Humaira Rafeek
The Information We Collect
We may collect the following types of information about you:
- Personal details: name, date of birth, address, phone number, email.
- Health and care information: medical history, care needs, medications, risk assessments, and care plans
- Financial information: details needed for invoicing and payments (if relevant).
- Next of kin and emergency contact details.
- Records of your care: notes made by our staff during visits.
Why We Collect This Information
We collect and use your information so that we can:
- Provide safe, high-quality care and support.
- Meet our legal and contractual obligations.
- Communicate with you, your family, and health professionals.
- Keep accurate records of the care we deliver.
- Ensure the safety of you, our staff, and others.
We only collect what we need and use it for these purposes.
Who We Share Information With
We may share information with:
- Health professionals involved in your care (GP, district nurses, hospitals).
- Local authority and NHS commissioners (if your care is funded or commissioned by them).
- The Care Quality Commission (CQC) as part of their regulatory role.
- Emergency services if required to protect life or safety.
- Law enforcement or safeguarding teams where required by law.
We will never sell your information to third parties.
How We Store and Protect Your Information
- Paper records are kept securely in locked cabinets.
- Electronic records are password-protected, encrypted, and backed up.
- Only staff who need your information to carry out their role will have access.
- We train our staff to handle information safely and confidentially
How Long We Keep Your Information
We will keep your records for as long as is necessary by law and in line with care sector requirements (usually 7 years after care ends). After this time, they will be securely destroyed.
Your Rights
You have the right to:
- Ask for a copy of the information we hold about you (Subject Access Request).
- Ask us to correct any information that is wrong.
- Ask us to erase your information (in some cases).
- Limit how your information is used.
- Object to your information being shared (in some cases).
To use any of these rights, please contact the Registered Manager.
How to Complain
If you are unhappy with how we use your information, please contact the Registered Manager first.
If you are still not satisfied, you can complain to the Information Commissioner’s Office (ICO):
Website: humairarafeek@sscare.uk
Helpline: +44 737 567 1649
Need Care Support?
Book a free consultation with Serene Soul Care to discuss your family’s care needs.
About Serene Soul Care
Serene Soul Care provides compassionate, person-centred home care services across the UK, helping individuals live independently and comfortably in their own homes. Our trained carers offer tailored support, including personal care, companionship, and specialist care, ensuring dignity, wellbeing, and peace of mind for both clients and their families.
